FAQ content items must be assigned to FAQ categories. Create your FAQ categories before you create FAQ content items. For instructions on how to create FAQ categories, see the Categories page. The FAQs will be separated by category on your FAQ page. See Manage FAQs for more information.
Once you have created FAQ categories, they will show up in a drop-down menu when creating or editing an FAQ item. See Figure 1, below.
Figure 1: FAQ category drop-down
The main FAQ page (/faq-page) will show all of the FAQ categories and the corresponding FAQ items. You may also choose to display an individual set of categorized FAQs in the main menu. See below for more information.
Reorder FAQ Categories and Edit FAQ Categories
By default, the FAQ categories will display in alphabetical order on the main FAQ page, and you may change the display order of the FAQ categories.
Go to the Site Builder dashboard, then go to the "Administer Taxonomy" section, and select "Manage Categories" in the "FAQs" row. On the FAQ categories page, drag and drop the categories into your desired order, then select "Save." If you need to edit your FAQ categories, select the "Edit" links next to the corresponding categories, then select "Save." See Figures 2 and 3, below.
Figure 2: Select "Manage categories" for FAQs on the Site Builder dashboard
Figure 3: Reorder and/or edit FAQ categories
How to Use FAQ Categories
- All FAQs will show up on the default /faq-page, organized by FAQ category. See Figure 4, below.
- Site Builders may link directly to FAQ categories, which will show all of the FAQs assigned to that category.
- To find an FAQ category link, go to Administer Categories --> FAQs --> Manage Categories on the Site Builder dashboard (see the Categories page), then select the FAQ category and copy/paste the link. It will look like the following link example:yoursite.berkeley.edu/faqs/general.
- Site Builders may assign FAQ categories as "child" items to "parent" FAQ items in order to create FAQ subcategories (see "FAQ Subcategories," below).
- Site Builders may display a single set of FAQ items in the main menu (see "Display a Set of FAQs in the Main Menu," below).
Figure 4: Default FAQ page (with top-level and subcategory examples)
Note: There are different display options available for FAQ items. See FAQ Display for more information.
You can create subcategories by choosing a parent category when creating or editing an FAQ category. When adding or editing an FAQ category (see "Reorder FAQ Categories and Edit FAQ Categories" section, above), expand the "Relations" section and choose a FAQ category that should be the parent. See Figure 5, below.
Figure 5: Add an FAQ subcategory
Subcategories will be displayed along with their parent category on the parent category's page. If you select more than one parent for a subcategory, FAQs in that subcategory will be displayed on all of the parent category pages.
Display a Set of FAQs in the Main Menu
You may display a set of FAQs, assigned to a single category, on their own page in a menu (i.e., only FAQs assigned to the chosen category will show up on the individual page).
After creating your FAQ categories and FAQ items, display a set of FAQs by navigating to your Site Builder dashboard, then selecting "Add new link" for the Main Menu in the "Administer Menus" section. See Figure 6, below.
Figure 6: Add a new link to the menu
Add the menu title to the "Menu link title" field, then put the following in the "Path" field: faq/[name of FAQ category] (replace the brackets and text within brackets with the name of your FAQ category, using dashes between words, i.e., faq/specific or faq/specific-type). Select the parent item (where the single FAQ item should reside in the menu), then select "Save". See Figure 7, below.
Figure 7: Configure the menu link
When you visit your new single FAQ page, you should see the FAQs assigned to that category on one page.