FAQs

FAQ Categories

FAQ content items must be assigned to FAQ categories. Create your FAQ categories before you create FAQ content items. For instructions on how to create FAQ categories, see the Categories page. The FAQs will be separated by category on your FAQ page.

Categories

The following taxonomy (category) options are available on the Open Berkeley platform:

FAQ categories are required and are used with the FAQ content type. When you create an FAQ, you will need to assign the FAQ item to an FAQ category, which will be organized accordingly on the main FAQ page (/faq-page). ...

Content Types

Overview

There are four content types available by default on an Open Berkeley site. If you are using any optional features on your site, then you will see additional content types available.

Default Content Types collapse all expand all Content Page

Content pages are the majority of pages on most sites. A content page has one primary topic...

Manage FAQs

Lists of Frequently Asked Questions and their categories can be displayed in three different ways: jump links, questions inline, or collapsible.

Create FAQs

When FAQ items are added to your site, they will automatically populate at http://[yoursite].berkeley.edu/faq-page. FAQ items have to be assigned to a category before publishing. Before you can create FAQ items, you (or someone with the Site Builder role) must evaluate and create applicable FAQ categories. "General" is the default category that comes with all Open Berkeley sites, and more categories can be added as necessary. By default, FAQs will display as "jump" (anchor) links....

Edit Summary on Content Items

On many content types on the Open Berkeley platform, there is an "Edit Summary" option. On Landing pages, the label for this field is "Summary".

The "Edit Summary" option is helpful for showing the "teaser" (summary) text on the following features:

News Archive page...

Listings Widgets

There are several "listings" widgets available, which allow you to show a listing of content with various display options. The workflow for constructing Listings widgets is to build your content first (i.e., create Content pages, News items, FAQ items, etc.), and then select Listings widgets that will display your content as desired.

The WYSIWYG (Editing) Toolbar

Overview

When you create a Content Page, News item, or FAQ item, and if you are a Site Builder creating certain widgets, you will notice an editing toolbar within the "Body" section:

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Featured Image

Overview of the Featured Image option

A few Open Berkeley features require the addition of a "featured image" on the original content item. The image can be uploaded or selected from the image library during the process of creating/editing a content item.

A featured image should be added to content items when using the following features:

Content Grid, Content Thumbnail List widgets...

Topics (sitewide), a.k.a. Tags

About Topics, also known as Tags

Sitewide Topics are optional, and are available to help organize and feature your content.

When you create Topics from your Dashboard (admin/dashboard), the same way you add FAQ categories and News types, you will notice that checkboxes for the various Topics are now available when you create content on your site.

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