FAQs

FAQ Display

Lists of Frequently Asked Questions and their categories can be displayed in three different ways: jump links, questions inline, or collapsible.

Topics (sitewide), a.k.a. Tags

About Topics, also known as Tags

Sitewide Topics are optional, and are available to help organize and feature your content. 

When you create Topics from your Dashboard (admin/dashboard), the same way you add FAQ categories and News types, you will notice that checkboxes for the various Topics are now available when you create content on your site.

FAQ Categories

Categories for FAQs are required. Before you start creating FAQ items, create FAQ categories first (see instructions on the Categories page), so that you can assign the FAQ items to their corresponding FAQ categories.

The WYSIWYG (Editing) Toolbar

When you create a Content Page, News item, or FAQ item, and if you are a Site Builder creating certain widgets, you will notice an editing toolbar within the "Body" section:

Categories

The following taxonomy (category) options are available in Open Berkeley:

Content Types

There are four content types available:

Re-order FAQ Items and Categories

When FAQ items are added to your site, they will automatically populate at http://[yoursite].berkeley.edu/faq-page. If you would like to change the order in which the individual FAQ items are displayed on their page(s), follow these steps.

On your FAQ page, click "Order". Choose the category you would like to re-order, the drag and drop the FAQ items accordingly.

Create FAQs

When FAQ items are added to your site, they will automatically populate at http://[yoursite].berkeley.edu/faq-page. FAQ items have to be assigned to a category before publishing. "General" is the default category that comes with all Open Berkeley sites, and more categories can be added as necessary. The designated Site Builder(s) for your site should create applicable FAQ categories before you start creating FAQ items.